How can we help?

• Can I call your customer support team?
• Can we collaborate?
• Do you have a physical store I can visit?
• What website should I use?

• Can I change my shipping address?
• Can I change or cancel my order?
• Can I make a change to an order after I have placed it?
• What do I do if I have been sent the wrong style or size?
• What do I do if I received a faulty item?
• Why haven't I received an order confirmation?
• Why was my package returned to sender by the carrier?

• How do I use my store credit?
• Klarna (Australia Only) - Find Out More
• What payment methods do you accept?

• Can I use a discount code as well as my Rewards Credit?
• Do my purchases before PM Perks count towards my membership?
• How do I earn credit?
• How do I use my PM Pass?
• I have a Peppermayo account, does that make me a PM Perks Member?
• I have store credit on my Peppermayo account, does that go onto my PM Pass?
• Is there a limit to how much Rewards Credit I can earn?

See all articles in PM Perks Rewards →

• Do the models wear AU or US sizes?
• Do you have any information on sustainability?
• Do you restock styles?
• Do you sell gift cards?
• How do I know which size to choose?
• What is Pre-Order?

• Can I exchange items in my order?
• Can I return sale items?
• Do you still offer $10 bonus credit for Shop Now?
• How do I package my return?
• How do I return a faulty or damaged product?
• How do I return an item or size that was incorrectly sent to me?
• How do I return my order?

See all articles in Returns →

• Does DHL Express deliver to PO boxes?
• Do you ship worldwide?
• How do I track my order?
• How soon will my order ship?
• My order says it has been delivered but I have not received it
• My tracking says delivered but I have not received it, what do I do?
• What are the delivery timeframes?

See all articles in Shipping →