Orders

• Can I change my shipping address?

  If you have entered the wrong shipping address at checkout, we will need to fix this before your order ships! Please contact us straight away by clicking here, using the 'I need to change my shipping address' option in the drop down list. Please provide your order number and your full shipping ...

• Can I change or cancel my order?

  Our Peppermayo warehouse team pack and ship orders quickly! Please fill out our Urgent Order Change Form straight away by clicking here. Once the form is completed, both our customer and warehouse teams will be alerted and your order will be placed on hold if we have not yet shipped out your ro...

• Can I make a change to an order after I have placed it?

  We completed understand that sometimes mistakes happen! Our Peppermayo warehouse team pack and ship orders quickly so please contact us straight away by clicking here, using the 'I would like to amend my order' option in the drop down list. Unfortunately we are unable to make any changes to you...

• What do I do if I have been sent the wrong style or size?

  We'd love to resolve this for you as soon as possible. Please contact us by clicking here and someone from our amazing Customer Happiness Team can help!

• What do I do if I received a faulty item?

  If you have received your items and believe there are any manufacturing faults please send us an email with your order number, detail which of the items are damaged or incorrect and send through some images of the fault including the swing tag If possible. Manufacturing faults do not include loo...

• Why haven't I received an order confirmation?

  If you haven’t received your order confirmation email please check your junk or spam folder as it may have been filtered there. If not located, please contact us by clicking here and someone from our amazing Customer Happiness Team will be happy to resend it to you.