Do you ship worldwide?
Yes, we ship worldwide! Please click here for our delivery options.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking information, if you have any questions regarding the estimated delivery timeframe of your order, we highly recommend that you contact the courier company. If you have further questions about your tracking or haven’t receive...
How soon will my order ship?
We ship orders Monday to Friday (excluding NSW public holidays).
If you place your order before 1pm (AEDST or Sydney, Australia time) on a Monday or before 4pm for every other working day, your order will be shipped that same day!
My tracking says delivered but I have not received it, what do I do?
It can be super confusing and frustrating when your parcel tracking indicates that it has been delivered but you haven’t received it. This doesn’t happen often but we will be able to help if it does!
If this is the case we highly recommend checking around your property as sometimes couriers will...
What if I’m not home to receive my delivery?
All of our parcels have a ‘Signature required’, If you are not home to receive your delivery and there is not a safe area to leave your parcel, the courier will leave a slip with the collection information and delivery it to your local post office.
The parcel will be held at the post office for ...
Where is my order?
If you reside in Australia and have not received your order one week after receiving the tracking notification, we highly recommend that you contact the courier company. If their assistance does not resolve the issue, please let us know by clicking Contact Us at the bottom of this page.
Will I need to pay additional customs fees or taxes for deliveries to Canada?
The Canadian Border Services Agency is very strict and your order will likely attract Canadian duties and/or taxes.
For information of the Canadian duties and/or taxies you may receive on your order, please click here for more information.
If extra fees are due, you will be contacted by your lo...
Will I need to pay additional customs fees or taxes when shipping outside of Australia?
Customs fees and import taxes are determined by each country's local customs authority and sadly, these are out of our control. They are the responsibility of the recipient.
If extra fees are due, you will be contacted by your local customs authority or the courier once the parcel reaches the de...