Orders from Australia, United States and New Zealand, which are returned for a store credit or exchange are processed as soon as your parcel with pre-paid label is scanned as In Transit by the Postal Service.
Australia and New Zealand order refunds will be processed when your return is scanned as Delivered to our Sydney warehouse.
United States order refunds will be processed when your return is scanned as Delivered to our Los Angeles Depot.
All other orders, once posted, can take up to 21 days to reach our Sydney warehouse for processing. We aim to get your returns processed as soon as possible, our warehouse team will process your return and issue your return resolution within 3 working days of delivery.