Returns

  • Can I exchange?

    Thanks to your amazing feedback, we now offer exchanges! Exchanges are a free return - no return processing fees apply! If you choose a different item, you can now shop instantly with $10 bonus credit. If a requested item is out of stock at the time your return is processed, we will issue you w...
  • Can I return sale items?

    Unfortunately, we do not accept returns of sale items.  We do accept returns of full price items purchased using a discount code. If you have received a faulty sale item or an incorrect product we would love to fix this for you as soon as possible.  Please let us know by clicking Contact Us at t...
  • How do I package my return?

    You can repackage your items in our 100% compostable mailers and attach your pre-paid label on top of the mailer. If you have disposed of the original package you can also use any post satchel from your local post office. If you have any concerns or questions feel free to reach out to us here.
  • How do I return my order?

    We will only accept returns that have been requested using our return portal. If your order number ends with AU, please start your return here. If your order number ends with NZ, please start your return here. If your order number ends with US, please start your return here. If you are returnin...
  • What do I do if my order has been returned to the sender?

    Unfortunately if your parcel wasn’t able to be delivered it will be heading back to our warehouse! For Australian and New Zealand orders, your parcel will generally be dropped at the local post office or collection point where you have the chance to collect. If the parcel isn’t collected within ...
  • What if I can’t print my pre-paid returns label?

    You can take your parcel and pre-paid label, which would be emailed to you, to your local post office and they will be able to print it out for you. If you have any concerns or questions feel free to reach out to us here.
  • What items can I return?

    Items eligible for return: Full priced item (includes full priced items purchased using a discount code) Unworn and unwashed items, in the original packaging All original tags still attached Swimwear with the hygiene sticker attached No smell of perfume, body odour, deodorant or washing powder F...
  • When will my return be processed?

    Australian orders returned for a store credit or exchange are processed as soon as your parcel with pre-paid label is scanned by Australia Post. Refunds will be processed when the parcel is scanned as delivered to our Sydney warehouse. All orders outside of Australia, once posted, can take up t...
  • When will my return refund be processed?

    Once your return is delivered to our warehouse in Sydney, Australia our team will process your refund within seven working days.. The processing time can vary depending on the volume of returns we receive and the time of year. During sale periods, please allow an extra few days for your return t...