Returns
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Can I exchange items in my order?
Yes, we offer exchanges for a different size, as well as, a different product. | Location | Pre-Paid Label | Return Shipping Fee | Processing Fee | Shipping For Exchanged Items | | -------- | -------------- | ------------------- | -------------- | ---------------------------- | | Australia | Yes... -
Unfortunately, items marked as sale, has a red crossed out was price, over 40% off and/or under our sale tab are NOT eligible for return or exchange. We do accept returns of full price items purchased using a discount code. If you have received a faulty sale item or an incorrect product we would...
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Do you still offer $10 bonus credit for Shop Now?
Sorry, unfortunately we no longer offer the $10 Bonus Credit for Show Now due to an upgrade of our Returns Portal functionality, we the provider no longer offer that feature. Click here to start your return. Click here to contact us. -
You can repackage your items in our 100% compostable mailers and attach your pre-paid label on top of the mailer. If you have disposed of the original package you can also use any post satchel from your local post office or any secure boxes and/or satchels. Please do not stick the labels onto t...
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How do I return a faulty or damaged product?
Firstly, we are so sorry that you received a faulty or damaged product, rest assured, you will be entitled to a full refund to your payment method or store credit, along with free return shipping. Lodge your return here and choose the return reason as 'item is damaged/faulty'. You will be asked ... -
How do I return an item or size that was incorrectly sent to me?
Firstly, we are so sorry that you received the wrong product or size, rest assured, you will be entitled to a full refund to your payment method or store credit, along with free return shipping. Lodge your return here and choose the return reason as 'Received wrong item/size'. You will be asked ... -
We will only accept returns that have been requested using our return portal. Click here to start your return. If you are returning from Australia, New Zealand or the USA, we will provide you with a prepaid return label when you request the return using our return portal. If you are returning f...
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We have made returning your item as easy as possible with options to choose from. For AU, US and NZ customers we provide pre-paid labels for all returns, these will be emailed once the return has been processed through the returns portal. For all other international orders we are unable to prov...
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What do I do if my order has been returned to the sender?
Unfortunately if your parcel wasn’t able to be delivered it will be heading back to our warehouse! Due to health and safety concerns, we now offer Safe Drop delivery by default. If you are not home at the time of your delivery your parcel be delivered in a safe spot. If there are no safe spot, i... -
What if I can’t print my pre-paid returns label?
For Australian Returns, you can take your parcel and pre-paid label, which would be emailed to you, to your local post office and they will be able to print it out for you. For United States and New Zealand Returns, unfortunately, it will need to print the Return Labels and affix it to your Retu... -
A sale item is any item marked as on sale, has a red crossed out was price, over 40% off and/or under our sale tab and are NOT eligible for return or exchange. We do accept returns of full price items purchased using a discount code. If you have received a faulty sale item or an incorrect produc...
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*We understand your purchase may not be exactly what you wanted. You can return your item(s) within 30 days for an Exchange, Store Credit or Refund. In Order for your item(s) to be approved for return it must meet the following criteria:* - Be a full priced item, this included full priced items...
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When will my return be processed?
Orders from Australia, United States and New Zealand, which are returned for a store credit or exchange are processed as soon as your parcel with pre-paid label is scanned as In Transit by the Postal Service. Australia and New Zealand order refunds will be processed when your return is scanned a... -
When will my return refund be processed?
Once your return is scanned as delivered to our warehouse in Sydney, Australia your refund will be processed instantly. Click here to start your return.